{"id":3428,"date":"2025-04-24T14:09:59","date_gmt":"2025-04-24T12:09:59","guid":{"rendered":"https:\/\/x-sports.world\/?page_id=3428"},"modified":"2025-04-25T17:53:55","modified_gmt":"2025-04-25T15:53:55","slug":"return-refund-info","status":"publish","type":"page","link":"https:\/\/x-sports.world\/fr\/return-refund-info\/","title":{"rendered":"INFORMATIONS SUR LES RETOURS ET LES REMBOURSEMENTS"},"content":{"rendered":"<p>R\u00e9siliation du contrat<\/p>\n\n\n\n<p>Si vous \u00eates un consommateur, vous avez en r\u00e8gle g\u00e9n\u00e9rale le droit de vous r\u00e9tracter d\u2019un contrat \u00e0 distance.<\/p>\n\n\n\n<p>Vous pouvez vous r\u00e9tracter du contrat en soumettant une d\u00e9claration de r\u00e9tractation du contrat, par exemple par e-mail envoy\u00e9 \u00e0 :&nbsp;<a href=\"mailto:info@x-wake.com\">info@x-wake.com<\/a><\/p>\n\n\n\n<p>Renvoyez imm\u00e9diatement l&#039;article retourn\u00e9 \u00e0 l&#039;adresse suivante : 43-100 Tychy ul. Fabryczna 5, POLOGNE, mais au plus tard dans les 14 jours suivant la date \u00e0 laquelle vous avez r\u00e9sili\u00e9 le contrat.<\/p>\n\n\n\n<p>Vous pouvez r\u00e9silier le contrat dans un d\u00e9lai de 14 jours.<\/p>\n\n\n\n<p>Le d\u00e9lai de r\u00e9tractation de 14 jours commence \u00e0 courir :<\/p>\n\n\n\n<p>pour le contrat dans lequel nous \u00e9mettons l&#039;article, \u00e9tant oblig\u00e9s de transf\u00e9rer sa propri\u00e9t\u00e9 \u2013 \u00e0 partir de la prise de possession du tiers indiqu\u00e9 par Ciebielub autre que le transporteur,<\/p>\n\n\n\n<p>pour les contenus num\u00e9riques \u2013 \u00e0 compter de la date de conclusion du contrat.<\/p>\n\n\n\n<p>Pour respecter le d\u00e9lai, il suffit d&#039;envoyer un relev\u00e9 avant son expiration.<\/p>\n\n\n\n<p>Les paiements effectu\u00e9s par vous, y compris les frais de livraison des articles selon les modalit\u00e9s pr\u00e9cis\u00e9es dans la r\u00e9glementation, vous seront restitu\u00e9s sans d\u00e9lai, mais au plus tard dans les 14 jours \u00e0 compter de la date de r\u00e9ception de la d\u00e9claration de r\u00e9tractation de votre part.<\/p>\n\n\n\n<p>Nous pouvons retenir le remboursement du paiement re\u00e7u de votre part jusqu&#039;\u00e0 ce que vous receviez l&#039;article en retour ou que vous fournissiez une preuve de son renvoi, selon l&#039;\u00e9v\u00e9nement qui se produit en premier.<\/p>\n\n\n\n<p>N&#039;oubliez pas que le droit de r\u00e9tractation d&#039;un contrat \u00e0 distance n&#039;est pas d\u00fb au consommateur, entre autres en ce qui concerne le contrat :<\/p>\n\n\n\n<p>dans lequel l&#039;objet du service est un article non pr\u00e9fabriqu\u00e9, fabriqu\u00e9 selon les sp\u00e9cifications du consommateur ou servant \u00e0 satisfaire ses besoins individuels,<\/p>\n\n\n\n<p>dans lequel l&#039;objet du service est un article sujet \u00e0 une d\u00e9t\u00e9rioration rapide ou ayant une courte dur\u00e9e de conservation,<\/p>\n\n\n\n<p>dans lequel l&#039;objet de la prestation est un article livr\u00e9 dans un emballage scell\u00e9, qui apr\u00e8s ouverture de l&#039;emballage ne peut \u00eatre retourn\u00e9 pour des raisons de protection de la sant\u00e9 ou d&#039;hygi\u00e8ne, si l&#039;emballage a \u00e9t\u00e9 ouvert apr\u00e8s la livraison,<\/p>\n\n\n\n<p>dans lequel l&#039;objet du service est constitu\u00e9 d&#039;enregistrements sonores ou visuels ou de logiciels informatiques livr\u00e9s dans un emballage scell\u00e9, si l&#039;emballage a \u00e9t\u00e9 ouvert apr\u00e8s la livraison<\/p>\n\n\n\n<p>pour la livraison de contenu num\u00e9rique qui n&#039;est pas stock\u00e9 sur un support mat\u00e9riel, si l&#039;ex\u00e9cution du service a commenc\u00e9 avec le consentement expr\u00e8s du consommateur avant le d\u00e9lai de r\u00e9tractation et apr\u00e8s l&#039;avoir inform\u00e9 par le commer\u00e7ant de la perte du droit de r\u00e9tractation du contrat.<\/p>\n\n\n\n<p>Des informations d\u00e9taill\u00e9es sur la r\u00e9siliation du contrat peuvent \u00eatre trouv\u00e9es dans notre r\u00e8glement de vente.<\/p>\n\n\n\n<p>Plaintes<\/p>\n\n\n\n<p>Si vous \u00eates un consommateur et que le produit achet\u00e9 chez nous s&#039;av\u00e8re d\u00e9fectueux, vous avez le droit de le signaler sous garantie. Il est conseill\u00e9 d&#039;adresser votre r\u00e9clamation \u00e0 l&#039;adresse e-mail suivante\u00a0:&nbsp;<a href=\"mailto:info@x-wake.com\">info@x-wake.com<\/a>&nbsp;ou par courrier \u00e0 l&#039;adresse suivante : ul. Fabryczna 5, 43-100 TYCHY, POLOGNE<\/p>\n\n\n\n<p>Les marchandises d\u00e9fectueuses doivent \u00eatre envoy\u00e9es \u00e0 l&#039;adresse suivante : ul.Fabryczna 5, 43-100 TYCHY, POLOGNE<\/p>\n\n\n\n<p>En lien avec l&#039;inconv\u00e9nient, vous pouvez demander :<\/p>\n\n\n\n<p>\u00e9change de choses contre des articles exempts de d\u00e9fauts,<\/p>\n\n\n\n<p>supprimer le d\u00e9faut,<\/p>\n\n\n\n<p>ou faire une d\u00e9claration sur :<\/p>\n\n\n\n<p>baisser le prix,<\/p>\n\n\n\n<p>r\u00e9siliation du contrat \u2013 en cas de d\u00e9faut important.<\/p>\n\n\n\n<p>Nous r\u00e9pondons envers vous pour les d\u00e9fauts constat\u00e9s avant l&#039;expiration d&#039;un d\u00e9lai de deux ans \u00e0 compter de la date de livraison de l&#039;article.<\/p>\n\n\n\n<p>En r\u00e8gle g\u00e9n\u00e9rale, vous pouvez signaler une r\u00e9clamation dans un d\u00e9lai d&#039;un an \u00e0 compter de la constatation du d\u00e9faut, mais le d\u00e9lai de d\u00e9p\u00f4t d&#039;une r\u00e9clamation ne peut \u00eatre \u00e9coul\u00e9 avant l&#039;expiration du d\u00e9lai de responsabilit\u00e9 du vendeur.<\/p>\n\n\n\n<p>L&#039;examen de votre r\u00e9clamation (r\u00e9ponse \u00e0 celle-ci) aura lieu dans un d\u00e9lai de 14 jours \u00e0 compter de la date de r\u00e9ception de votre demande de r\u00e9clamation.<\/p>\n\n\n\n<p>Vous trouverez plus d&#039;informations sur la r\u00e9clamation dans notre r\u00e8glement de vente.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Withdrawal from the contract If you are a consumer &#8211; as a rule you have the right to withdraw from a distance contract. You can withdraw from the contract by submitting a statement of withdrawal from the contract, e.g. by e-mail sent to:&nbsp;info@x-wake.com Return the returned item immediately to the following address: 43-100 Tychy ul. [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3428","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>RETURN &amp; REFUND INFO - X-Sports.world - X-Wake | X-Surf<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/x-sports.world\/fr\/return-refund-info\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RETURN &amp; REFUND INFO - X-Sports.world - X-Wake | X-Surf\" \/>\n<meta property=\"og:description\" content=\"Withdrawal from the contract If you are a consumer &#8211; as a rule you have the right to withdraw from a distance contract. 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